Instructional Technology Support

SOE Information Technology Services & Support

The Instructional Technology Support team is here to help—whether you’re looking to checkout and reserve equipment, or to learn more about programs specific to SOE, you’ve found the right place!

Click below to learn more about some of our most frequently requested support services. If you have any questions about what types of support are offered, please feel free to reach out to a member of the SOE Instructional Technology Support team.

SOE EQUIPMENT (PURCHASE, REPLACEMENT, AND WARRANTIES)

Computers

All SOE computers are purchased through the Campus-wide Hardware Procurement (CHP) program. The procurement program allows SOE to obtain volume discounts on Dell and Apple computers. Review the list of Approved Dell and Apple Computers we can purchase for faculty and staff primary work machines, provided by ITS.

Replacement Cycle, Procedures, and Warranties

The SOE IT director of instructional technology oversees acquisitions of technology assets and maintains an inventory indicating the purchase date, assigned user, serial number, warranty, and specifications. This inventory records are used to determine which computers will be replaced. The SOE will replace the primary computer used by full-time employees and will provide access to computers and refreshes at its discretion for, student workers, labs, spares, or other purposes. If a faculty or staff member is in possession of more than one SOE computer, only the one designated as the primary will be on the replacement list. Questions regarding computer upgrades or replacements should be directed to the director of instructional technology via soe-tech-l@uncg.edu.

Computer Lab Reservations

In the School of Education (SOE), the office of Instructional Technology Support, has three computer labs available to be reserved, two equipped with Dell computers and one with Macs. SOE faculty and staff members may reserve the campus computer labs for activities or programs that are officially sponsored by a UNC Greensboro entity. 

To Learn more about this resource, please review the SOE Computer Lab reservation webpage

Video Conference Equipment Reservations

The School of Education (SOE), office of Instructional Technology Support, offers multiple video conference systems that can be reserved. This equipment is intended for use by SOE faculty and staff only. We do our best to meet all requests.

To Learn more about this resource, please review the SOE Video Conference Equipment Reservations webpage.

CLASSROOM SUPPORT

UNC Greensboro Information Technology Services (ITS) provides classroom technologies support to foster the synergy of technology, pedagogy, and the learning space. Press the help button at the instructor station to receive in classroom support, you will be connected to a member of ITS so that they can assist you at the moment that a problem is experienced in the classroom.

Learn more about classroom support through ITS by reviewing their Classroom Technology – Support webpage.

TECHNICAL SUPPORT

If you are having trouble with your School of Education (SOE) issued hardware (desktop, laptop, tablet, or other devices) software (Atlas TI, SPSS), connectivity issues, etc., please email soe-tech-l@uncg.edu.This is your quickest way to receive assistance as these tickets will be routed to the Technology Analyst for the School of Education. Make sure that you provide as much information as possible with your request in order to assist in a timely response.