Instructional Technology Support

SOE Instructional Technology Services

The Instructional Technology Support office endeavors to assist the UNC Greensboro School of Education (SOE) faculty and staff with their pedagogical and technological skills to improve classroom instruction and make their use of technology more effective and efficient.

Click on a service below to learn more about some of our most frequently requested services. If you have any questions about what services are offered, please feel free to reach out to a member of the SOE Instructional Technology Support team.

SOE EQUIPMENT (PURCHASE, REPLACEMENT, AND WARRANTIES)

Computers

All SOE computers are purchased through the Campus-wide Hardware Procurement (CHP) program. The procurement program allows SOE to obtain volume discounts on Dell and Apple computers. Review the list of Approved Dell and Apple Computers we can purchase for faculty and staff primary work machines, provided by ITS.

Replacement Cycle, Procedures, and Warranties

The SOE IT director of instructional technology oversees acquisitions of technology assets and maintains an inventory indicating the purchase date, assigned user, serial number, warranty, and specifications. This inventory records are used to determine which computers will be replaced. The SOE will replace the primary computer used by full-time employees and will provide access to computers and refreshes at its discretion for, student workers, labs, spares, or other purposes. If a faculty or staff member is in possession of more than one SOE computer, only the one designated as the primary will be on the replacement list. Questions regarding computer upgrades or replacements should be directed to the director of instructional technology via soe-tech-l@uncg.edu.

INSTRUCTIONAL DESIGN

The Instructional Technology Support team provides, one-on-one consulting to faculty who want to reflect on their teaching and the effect that it has on learning in their classes, design a new course, develop an existing course into a new format, assess student learning, or incorporate new technology tools into their courses.

If you would like to set up a time to meet one-on-one, consider filling out our Consultation request form.

Services include:

  • Recommendations for student engagement and assessment
  • Suggestions for streamlining course management and efficiency
  • Advice for selecting and implementing learning tools
  • Consultations for customized services

Below is a list of additional resources you may find helpful:

COURSE REVISIONS & UPDATES

Whether you need to develop a full course or program, review and revise an existing course, or flip all or part of your course, the Instructional Technology Support team in the SOE is here to help.

If you would like to set up a time to meet one-on-one, consider filling out our Consultation request form.

Services include:

  • Evaluation of course by applying the Quality Matters checklist by a Quality Matters Higher Education Peer Reviewer
  • Review of the implementation of Universal Design for Learning principles within a course
  • Accessibility Compliance course check

PROFESSIONAL DEVELOPMENT

The office of Instructional Technology Support team consults with faculty and based on their determined needs, will provide training and production assistance.

Services provided include:

  • Group workshops & consultations
  • Individual workshops & consultations
  • Academic Department specific workshops & trainings

Training topics include, but are not limited to:

  • Instructional Design theory and practice
  • All aspects of Canvas & Zoom
  • Universal Design for Learning and Accessibility
  • Assistance with the Quality Matters checklist
  • Making course content accessible
  • Course assessments
  • Academic integrity

Read more about these opportunities and review a full list of workshops and training opportunities offered by the School of Education office of Instructional Technology Support.  

Request a School of Education Workshop and Training Session

Please keep in mind that these services are for SOE faculty (full-time, adjuncts, TA’s, etc.) and staff. 

There are many opportunities within the School of Education and here at UNC Greensboro to build on your knowledge, skills, and abilities (KSA). Below is a list of resources you may find helpful to build your KSA’s:

SOE Instructional Technology Support

The Instructional Technology Support team is here to help—whether you’re looking to checkout and reserve equipment, or to learn more about programs specific to SOE, you’ve found the right place!

Click below to learn more about some of our most frequently requested support services. If you have any questions about what types of support are offered, please feel free to reach out to a member of the SOE Instructional Technology Support team.

Computer Lab Reservations

In the School of Education (SOE), the office of Instructional Technology Support, has three computer labs available to be reserved, two equipped with Dell computers and one with Macs. SOE faculty and staff members may reserve the campus computer labs for activities or programs that are officially sponsored by a UNC Greensboro entity. 

To Learn more about this resource, please review the SOE Computer Lab reservation webpage

Video Conference Equipment Reservations

The School of Education (SOE), office of Instructional Technology Support, offers multiple video conference systems that can be reserved. This equipment is intended for use by SOE faculty and staff only. We do our best to meet all requests.

To Learn more about this resource, please review the SOE Video Conference Equipment Reservations webpage.

CLASSROOM SUPPORT

UNC Greensboro Information Technology Services (ITS) provides classroom technologies support to foster the synergy of technology, pedagogy, and the learning space. Press the help button at the instructor station to receive in classroom support, you will be connected to a member of ITS so that they can assist you at the moment that a problem is experienced in the classroom.

Learn more about classroom support through ITS by reviewing their Classroom Technology – Support webpage.

TECHNICAL SUPPORT

If you are having trouble with your School of Education (SOE) issued hardware (desktop, laptop, tablet, or other devices) software (Atlas TI, SPSS), connectivity issues, etc., please email soe-tech-l@uncg.edu.This is your quickest way to receive assistance as these tickets will be routed to the Technology Analyst for the School of Education. Make sure that you provide as much information as possible with your request in order to assist in a timely response.